Frequently Asked Questions

We understand that choosing a towing service can be a daunting task. To help you make an informed decision, we've compiled answers to some of the most common questions about our services, pricing, and response times.

  • What services do you offer?

    At Joel's Heavy Duty Towing, we provide a wide range of services including heavy-duty towing, off-road recovery, roadside assistance, and recovery services tailored for both personal and commercial vehicles.

  • How much do your services cost?

    Our pricing varies based on the type of service required and the distance involved. We offer transparent pricing with no hidden fees, ensuring you know exactly what to expect.


    Military personnel and veterans receive a 10% discount.

  • What are your response times?

    We pride ourselves on our quick response times. Typically, we aim to reach our clients within 30 minutes, depending on traffic and location. Your time is valuable, and we strive to minimize your wait.

  • Do you offer emergency services?

    Yes, we provide 24/7 emergency towing and roadside assistance. No matter the time of day or night, you can count on us to be there when you need help the most.

  • Are your drivers experienced?

    Absolutely! Our team consists of highly trained and experienced drivers who are equipped to handle a variety of towing and recovery situations safely and efficiently.

  • What payments are accepted?

    We accept a variety of payment methods including most major credit cards, cash, Comcheks, T-Cheks, and EFS checks. 


    However, we do not accept personal checks.

  • How can I request your services?

    You can easily request our services by calling us directly at (575) 746-7030. We're here to assist you every step of the way.

  • Do you service commercial vehicles?

    Yes, we specialize in heavy-duty towing and recovery for commercial vehicles. Our services are designed to meet the unique needs of truck drivers and fleet operators.

  • What areas do you cover?

    We proudly serve Artesia, New Mexico, and the surrounding areas. If you're unsure whether we cover your location, feel free to reach out to us for clarification.

  • How do you ensure customer satisfaction?

    Customer satisfaction is our top priority. We guarantee reliable service and are committed to addressing any concerns you may have promptly and professionally.

  • Can I schedule a service in advance?

    Yes, you can schedule towing or roadside assistance in advance. Just let us know your needs, and we’ll arrange a convenient time for you.